Complaint Resolution

As part of its commitment to customer service, Alt Partners has in place a complaints handling procedure consistent with the Australian Standard. In the first instance, Clients should raise any complaint that they have with their Adviser. However, if Clients have not received a satisfactory resolution to their complaint, they can also contact Alt Partners compliance department. If the complaint is not resolved internally to the Client’s satisfaction then the Client is entitled to refer the complaint to the external complaints scheme of which Alt Partners is a Member, the contact details of which are as follows: